Privacy & Cookies

Privacy policy, data protection & information about cookies


LAST UPDATED: 09 May 2018


Urban Cottage Industries Ltd takes your privacy seriously. This privacy statement explains what data we collect, how we use the data, and your rights in relation to the data.


We comply with the EU General Data Protection Regulation (GDPR). All the transactional areas of our websites use SSL technology to protect the information you provide us. Some of your information may be stored or managed by trusted third parties. For example we use Freshdesk to manage customer support email and online chat. We only use third parties that comply with the GDPR to ensure your data is kept safe and we can meet our GDPR obligations to you.


Customer Data


If you make an enquiry with us or place an order, then we collect the following data: your name, billing/delivery address(es), order details, email address(es), telephone number(s) and payment card information. We may also collect other information or documentation you provide us. We collect this information so we can fulfil your order and provide you customer support.


Payments you make online or by phone are processed by PayPal and we do not keep any payment card information, electronically or on paper.


We provide some of the information you give us to the delivery services we use. This is so your order can be delivered and you can receive tracking/delivery information.


We keep the information you provide us so that we can continue to offer you customer support after you have received your order. We also keep the information in case we ever have to issue important safety information or a product recall.


Website Data


Our websites use cookies. Cookies are tiny text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track use of our websites and to compile statistical reports on website activity. Your browser’s ‘help’ feature should explain how to set your browser not to accept cookies and how to remove cookies already accepted. You can find out more about cookies and how to manage them here: Some of our website features may not function if you remove cookies from your browser. We aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our websites and our services. We may provide such aggregate information to third parties, but will not provide any information that can be used to identify you.


Marketing Data


If you have subscribed to receive emails from us, then we keep your email address to send you emails. All our marketing emails are ‘one-click’ unsubscribe. If you click ‘unsubscribe', we will not send you any further marketing emails unless you subscribe again.


Additional information


We may be required to disclose your information to the police or other regulatory body when we receive a valid request to do so. We may also pass on information in connection with fraud which affects us.


If Urban Cottage Industries Ltd is sold or integrated with another business, your personal data may be transferred to the new owner.


You have the right to request:

- access to the information we hold on you;

- correction of the information we hold on you when it is out-of-date or incorrect; and

- deletion of the information we hold on you.


If you wish to make a request, please send an email to You can also send a letter to Urban Cottage Industries Ltd, Old Trouser Factory, Greenhill Mills, Mytholmroyd, West Yorkshire HX7 5QF. We will require you to prove your identity to make sure you are making a request in relation to your own information. We may refuse to delete information we hold on you where there is an overriding interest in keeping the data.


We welcome your views or concerns about our privacy policy. Please send any views or concerns by email or post.


We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page. This privacy policy was last updated on 9th May 2018.




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