Delivery
Our sales & customer support team are available by phone, email, Facetime, Whatsapp, Whereby.
For any delivery questions, queries or concerns please contact hello@urbancottageindustries.com or 0207 193 2119
Free delivery in the UK on orders over £60
- All stock lighting component orders placed before 11am Mon-Fri are shipped same day
- Orders placed on Saturday and Sunday are dispatched on Monday
- All wall & ceiling lights and anything that requires the magic touch of our fantastic technicians we aim to dispatch within 1-2 weeks
- Get in touch - hello@urbancottageindustries.com - if you have an order which needs dispatching urgently
Free delivery in the UK on orders over £60
UK orders under £60 are subject to a delivery charge of £10
Our preferred carriers are Fedex Next Day & DPD Next Day
You can upgrade to pre 10:00 & 12:00 or Saturday Delivery at checkout
| Orders under £60 | Orders over £60 | Upgraded services |
| Next Day £10 | Next Day FREE | Pre 12noon £12.85 Pre 10am £21.20 Saturday £35.00 |
Special delivery services
For large, bulky or heavy orders, we recommend a next-day pallet service (or in special circumstances, a same day courier).
Email hello@urbancottageindustries.com for a quote
Europe and the rest of the world
EUROPEAN ORDERS
- We use UPS Standard for scheduled day-definite delivery within five days depending on destination.
- Price depends on destination and the exact cost is available at checkout before you place your order.
- We confirm your order by email as soon as it is placed.
- UPS sends you confirmation by email when we enter your order and a reference number so you can track your order.
EUROPEAN SPECIAL DELIVERY SERVICES
Upgrade to a courier service and for large, bulky or heavy (50kg or more) orders, we recommend a pallet service. Palletised loads are easier, quicker and safer to handle. Its usually cheaper to ship a pallet than separate items. The palletised load is easier to store and keep secure and tidy on site - email hello@urbancottageindustries.com for a pallet delivery quote.
REST OF THE WORLD
For all orders
- We use a range of UPS services for international orders.
- The usual service is UPS Express Saver for:
- Second business day delivery to most business addresses in the United States and all major business centres in Canada
- Delivery during the day within two to three business days to countries in Asia
- Day-definite delivery during the day to other countries worldwide
- Upgrade to UPS Express at checkout.
- Price depends on destination and the exact cost is available at checkout before you place your order.
- We confirm your order by email as soon as it is placed.
- UPS sends you confirmation by email when we enter your order and a reference number so you can track your order.