Delivery

 



Our sales & customer support team are available by phone, email, Facetime, Whatsapp, Whereby.

For any delivery questions, queries or concerns please contact hello@urbancottageindustries.com or 0207 193 2119


Free next working day delivery in the UK  on orders over £50, plus deliveries to European & other destinations


Same day dispatch

  • 99% of orders placed by 11am Monday to Friday are dispatched the same day.
  • Orders placed after 11am Monday to Friday are dispatched the next working day.
  • Orders placed on Saturday and Sunday are dispatched on Monday.
  • Get in touch - hello@urbancottageindustries.com - if you have an order which needs dispatching urgently.
 

Free next day UK delivery on orders over £50

 

UK orders under £50 are subject to a delivery charge of £5.90

  • We use DPD Next Day as standard for delivery in the UK before close of business the following working day.
  • We confirm your order by email as soon as it is placed.
  • DPD sends you confirmation by text or email when we enter your order and a reference number so you can track your order.
  • DPD's 'Predict' service provides you with a one hour delivery window, notified by text and email, so you don't have to wait in all day.
  • DPD's 'Follow My Parcel' service means you can watch your delivery on a real-time map, accurate to a final 15 minute time slot.
  • Upgrade to DPD 10:00 & 12:00 or DPD Saturday & Sunday at checkout for urgent or weekend deliveries.

DELIVERY CHARGES

Orders under £50 inc VAT Orders over £50 inc VAT Upgraded DPD services
DPD Next Day £5.90 DPD Next Day FREE DPD pre 12 £8.90
DPD pre 10.30 £13.90
DPD Sat / Sun £12.90

Special delivery services

Upgrade to a same day courier service for £1 per mile (min £30) from HX7 5QF - email hello@urbancottageindustries.com for a courier delivery quote.

For large, bulky or heavy (50kg or more) orders, we recommend a next-day pallet service. Palletised loads are easier, quicker and safer to handle. It’s usually cheaper to ship a pallet than separate items. The palletised load is easier to store and keep secure and tidy on site - email hello@urbancottageindustries.com for a pallet delivery quote.

 


Europe and the rest of the world

EUROPEAN ORDERS

  • We use UPS Standard for scheduled day-definite delivery within five days depending on destination.
  • Price depends on destination and the exact cost is available at checkout before you place your order.
  • We confirm your order by email as soon as it is placed.
  • UPS sends you confirmation by email when we enter your order and a reference number so you can track your order.

EUROPEAN SPECIAL DELIVERY SERVICES

Upgrade to a courier service and for large, bulky or heavy (50kg or more) orders, we recommend a pallet service. Palletised loads are easier, quicker and safer to handle. Its usually cheaper to ship a pallet than separate items. The palletised load is easier to store and keep secure and tidy on site - email hello@urbancottageindustries.com for a pallet delivery quote.

REST OF THE WORLD

For all orders

  • We use a range of UPS services for international orders.
  • The usual service is UPS Express Saver for:
    • Second business day delivery to most business addresses in the United States and all major business centres in Canada
    • Delivery during the day within two to three business days to countries in Asia
    • Day-definite delivery during the day to other countries worldwide
  • Upgrade to UPS Express at checkout.
  • Price depends on destination and the exact cost is available at checkout before you place your order.
  • We confirm your order by email as soon as it is placed.
  • UPS sends you confirmation by email when we enter your order and a reference number so you can track your order.

Free shipping

on UK orders over £50

Customer service

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