Delivery
Our sales & customer support team are available by phone, email, Facetime, Whatsapp, Whereby.
For any delivery questions, queries or concerns please contact hello@urbancottageindustries.com or 0207 193 2119
Free next working day delivery in the UK on orders over £50, plus deliveries to European & other destinations
Same day dispatch
- 99% of orders placed by 11am Monday to Friday are dispatched the same day.
- Orders placed after 11am Monday to Friday are dispatched the next working day.
- Orders placed on Saturday and Sunday are dispatched on Monday.
- Get in touch - hello@urbancottageindustries.com - if you have an order which needs dispatching urgently.
Free next day UK delivery on orders over £50
UK orders under £50 are subject to a delivery charge of £5.90
- We use DPD Next Day as standard for delivery in the UK before close of business the following working day.
- We confirm your order by email as soon as it is placed.
- DPD sends you confirmation by text or email when we enter your order and a reference number so you can track your order.
- DPD's 'Predict' service provides you with a one hour delivery window, notified by text and email, so you don't have to wait in all day.
- DPD's 'Follow My Parcel' service means you can watch your delivery on a real-time map, accurate to a final 15 minute time slot.
- Upgrade to DPD 10:00 & 12:00 or DPD Saturday & Sunday at checkout for urgent or weekend deliveries.
DELIVERY CHARGES
| Orders under £50 inc VAT | Orders over £50 inc VAT | Upgraded DPD services |
| DPD Next Day £5.90 | DPD Next Day FREE | DPD pre 12 £8.90 DPD pre 10.30 £13.90 DPD Sat / Sun £12.90 |
Special delivery services
Upgrade to a same day courier service for £1 per mile (min £30) from HX7 5QF - email hello@urbancottageindustries.com for a courier delivery quote.
For large, bulky or heavy (50kg or more) orders, we recommend a next-day pallet service. Palletised loads are easier, quicker and safer to handle. It’s usually cheaper to ship a pallet than separate items. The palletised load is easier to store and keep secure and tidy on site - email hello@urbancottageindustries.com for a pallet delivery quote.
Europe and the rest of the world
EUROPEAN ORDERS
- We use UPS Standard for scheduled day-definite delivery within five days depending on destination.
- Price depends on destination and the exact cost is available at checkout before you place your order.
- We confirm your order by email as soon as it is placed.
- UPS sends you confirmation by email when we enter your order and a reference number so you can track your order.
EUROPEAN SPECIAL DELIVERY SERVICES
Upgrade to a courier service and for large, bulky or heavy (50kg or more) orders, we recommend a pallet service. Palletised loads are easier, quicker and safer to handle. Its usually cheaper to ship a pallet than separate items. The palletised load is easier to store and keep secure and tidy on site - email hello@urbancottageindustries.com for a pallet delivery quote.
REST OF THE WORLD
For all orders
- We use a range of UPS services for international orders.
- The usual service is UPS Express Saver for:
- Second business day delivery to most business addresses in the United States and all major business centres in Canada
- Delivery during the day within two to three business days to countries in Asia
- Day-definite delivery during the day to other countries worldwide
- Upgrade to UPS Express at checkout.
- Price depends on destination and the exact cost is available at checkout before you place your order.
- We confirm your order by email as soon as it is placed.
- UPS sends you confirmation by email when we enter your order and a reference number so you can track your order.