Contact Us


Our sales & customer support team are available by phone, email, Facetime, Whatsapp, Whereby.

For any questions, queries or concerns please contact or 0207 889 00 44

Get in touch with us




Monday - Friday 8.30am to 5pm UK Time
Saturday - Sunday Closed
Bank Holidays Closed
Summer Shutdown Closed 5pm 23rd August 2024
Reopen 2nd September 2024
Christmas Shutdown Closed 12pm 20th December 2024
Reopen 6th January 2025


For Customer Support & Product Information


We deal with queries in minutes not hours. The support team is located at the centre of the production, picking, packing and accounts operations at our HQ in Yorkshire. They have instant access to the people who are (or will be) looking after your order.


Get in touch by email -

Get in touch by phone 0207 889 00 44.

Chat with us - fast response and support for 80+ languages.


You'll be impressed by the customer support team. Remote call centres are the cause of - not a solution to - poor customer service. Our email and chat technology works brilliantly and your query will be answered quickly by an employee co-owner located at the heart of our business.

For Accounts & Payments


To pay an invoice you have received

  • By phone from the UK: 0207 889 00 44 and choose option 1.
  • By phone from outside the UK: +44 207 889 00 44 and choose option 1.
  • By bank transfer: pay by BACS, CHAPS, SWIFT and Faster Payments. Check your invoice for payment information.
  • By PayPal: choose PayPal at checkout or we can send you a PayPal request.
  • By cheque: our address is at the bottom of this page.

For payments and accounts queries, please email Please do not send credit or debit card information by email. We protect you by not retaining payment card information. See our privacy policy for more information.

Other Enquiries


For media & press enquiries


The media team is available Monday to Friday 9am to 5pm (UK - GMT/BST). Please email for:

  • Product and lifestyle images.
  • Information, interviews and comment pieces.
  • Social media and blog enquiries.
  • Events, exhibitions and student projects.
  • Product loans and samples.
  • Intellectual property etc.

For Legal and Regulatory Enquiries


Urban Cottage Industries Ltd

Registered in England and Wales

Company number: 07211785

VAT number: GB 988655736

Registered office: Old Trouser Factory, Greenhill Industrial Estate, Mytholmroyd, Hebden Bridge, HX7 5QF

Telephone: 0207 889 00 44




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on UK orders over £60

Customer service

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