Get in touch with us

For Customer Support & Product Information


The customer support team answers emails, telephone calls and online chats from Monday to Friday 09:00 to 17:00 (UK GMT/BST). During working hours, we deal with queries in minutes not hours. The support team is located at the centre of the production, picking, packing and accounts operations at our HQ in Yorkshire. They have instant access to the people who are (or will be) looking after your order.


email us    Get in touch by email -


telephone us    Get in touch by phone 020 7193 2119.


chat with us    Chat with us - fast response and support for 80+ languages.


tweet us    Tweet us and we'll tweet you right back.


facetime us    Book a personal shopping appointment via FaceTime.


You'll be impressed by the customer support team. Remote call centres are the cause of - not a solution to - poor customer service. Our email, chat and FaceTime technology works brilliantly and your query will be answered quickly by an employee co-owner located at the heart of our business.

For Accounts & Payments


To pay an invoice you have received

  • By phone from the UK: 0207 193 2119 and choose option 1.
  • By phone from outside the UK: +44 207 193 2119 and choose option 1.
  • By bank transfer: pay by BACS, CHAPS, SWIFT and Faster Payments. Check your invoice for payment information.
  • By PayPal: choose PayPal at checkout or we can send you a PayPal request.
  • By cheque: our address is at the bottom of this page.

For payments and accounts queries, please email Please do not send credit or debit card information by email. We protect you by not retaining payment card information. See our privacy policy for more information.

Other Enquiries


For media & press enquiries


The media team is available Monday to Friday 9am to 5pm (UK - GMT/BST). Please email for:

  • Product and lifestyle images.
  • Information, interviews and comment pieces.
  • Social media and blog enquiries.
  • Events, exhibitions and student projects.
  • Product loans and samples.
  • Intellectual property etc.

For Legal and Regulatory Enquiries


Urban Cottage Industries Ltd

Registered in England and Wales

Company number: 07211785

VAT number: GB 988655736

Registered office: Old Trouser Factory, Greenhill Industrial Estate, Mytholmroyd, Hebden Bridge, HX7 5QF

Telephone: 0207 193 2119