Get in touch with us
For Customer Support & Product Information
The customer support team answers emails, telephone calls and online chats from Monday to Friday 09:00 to 17:00 (UK GMT/BST). During working hours, we deal with queries in minutes not hours. The support team is located at the centre of the production, picking, packing and accounts operations at our HQ in Yorkshire. They have instant access to the people who are (or will be) looking after your order.
Get in touch by email - [email protected].
Get in touch by phone 020 7193 2119.
You'll be impressed by the customer support team. Remote call centres are the cause of - not a solution to - poor customer service. Our email, chat and FaceTime technology works brilliantly and your query will be answered quickly by an employee co-owner located at the heart of our business.
For Accounts & Payments
To pay an invoice you have received
- By phone from the UK: 0207 193 2119 and choose option 1.
- By phone from outside the UK: +44 207 193 2119 and choose option 1.
- By bank transfer: pay by BACS, CHAPS, SWIFT and Faster Payments. Check your invoice for payment information.
- By PayPal: choose PayPal at checkout or we can send you a PayPal request.
- By cheque: our address is at the bottom of this page.
For media & press enquiries
The media team is available Monday to Friday 9am to 5pm (UK - GMT/BST). Please email [email protected] for:
- Product and lifestyle images.
- Information, interviews and comment pieces.
- Social media and blog enquiries.
- Events, exhibitions and student projects.
- Product loans and samples.
- Intellectual property etc.
For Legal and Regulatory Enquiries
Urban Cottage Industries Ltd
Registered in England and Wales
Company number: 07211785
VAT number: GB 988655736
Registered office: Old Trouser Factory, Greenhill Industrial Estate, Mytholmroyd, Hebden Bridge, HX7 5QF
Telephone: 0207 193 2119
email: [email protected]