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Privacy policy, data protection & information about cookies


LAST UPDATED: 29 June 2017


Urban Cottage Industries Ltd takes your privacy seriously. Please read this privacy and cookie policy carefully as it contains important information about what to expect when we collect personal information about you and how we will use the information.


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. The information is used to track use of our website and to compile statistical reports on website activity. Your browser’s ‘help’ feature should explain how to set your browser not to accept cookies and how to remove cookies already accepted. You can find out more about cookies and how to manage them here: Some of our website features may not function if you remove cookies from your browser. We aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may provide such aggregate information to third parties, but will not provide any information that can be used to identify you.


This policy applies to information we collect about:

- people who buy our products or services;

- people who make enquiries with us;

- people who register on our website.


When you buy our products or services, or make enquiries with us, or register on our website, we collect some or all of the following pieces of personal information:

- name;

- postal and delivery address(es);

- email address(es); 

- telephone number(s);


We collect this information so we can provide you with information about us and our products and services, to process orders you make, and to ask you to provide information to us about the standard of service you receive from us. The only information we hold about you is information that you have supplied. We do not receive or collect information about you from other sources such as credit reference agencies or marketing companies.


We will not share the personal information we collect with any other company or organisation. We will not disclose the information we collect unless required to do so by law. If the law does require us to disclose information we have collected about you, we will let you know if the law allows us to.


We use secure server technology to ensure this information is protected to the highest standards. We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology. This means you cannot inadvertently place an order through an unsecured connection. Virtually all modern web browsers support SSL. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. All our online payments are processed by PayPal and we do not receive any information about your card details. If you pay us by giving details of your debit card or credit card over the phone, we do not keep a physical or electronic record of your card details.


We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the internet is not secure and we cannot guarantee the privacy, security or integrity of any personal information which is transferred from you or to you via the internet.


Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some your personal information, please send an email to or send a letter to Urban Cottage Industries Ltd, Old Trouser Factory, Greenhill Mills, Mytholmroyd, West Yorkshire HX7 5QF. There is no charge for this service.


We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to us changes, for example if you change your postal or email address, or if you wish to cancel your registration, please let us know the correct details by sending an email or a letter to the addresses above. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.


We welcome your views about our privacy policy. If you would like to send us any queries or comments our contact details can be found here.


If Urban Cottage Industries Ltd is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.


By submitting your personal information you consent to the use of that information as set out in this policy.


We keep our privacy policy under regular review. If we change our privacy policy we will post the changes on this page. This privacy and cookie policy was last updated on 29 June 2017.