Here are some of the amazing architects, interior designers and directors Factorylux has worked with and some of the places Factorylux lighting has been installed. Below the client list, there's a representative sample of feedback received directly from customers. Urban Cottage Industries is a Google Certified Shop - click the 'certified shop' tab at the bottom of the page to see ratings and comments independently collected and collated by Google from confirmed purchasers.
Lighting & interior designers
TV, film & theatre
Cafes & bars
Festivals & events
Spa & beauty
Media, magazines & newspapers
The good, the bad and the ugly
Customer feedback is overwhelmingly - but not exclusively - good. Urban Cottage Industries is an employee co-owned business. Every person involved in your order has a stake in this company and we're pretty obsessed about getting our service and products right. Negative first, keeping our feet firmly on the ground.
'These shades are ridiculously small and suitable for a dolls house. For the price you should be embarrassed to sell them. Full refund please'
'Many thanks for the package. Slightly disappointed to receive black screws to attached the galvanised rose to ceiling – I think they should have at least of been silver to match the screws on the rose itself'
'Rip off as well as hideous service. I better get Facebooking and Twittering!!!'
'Very pleased with my purchases. Good quality and arrived within 2 days or ordering without the nonesense of having to pay over the odds for postage. Thank you.' - 11 June 2016
'Initial store chat was very friendly and personable. Items arrived within 8 hours of ordering! Very impressed.' - 22 May 2016
'The shopping experience was smooth and easy. Customer service is excellent, I was advised which products would work best and they made it so simple.' - 17 May 2016
'I just wanted to say thank you for such great customer service. I placed my order on Sunday and it arrived beautifully packed on Tuesday. I'm delighted with the fabric cables - just what I was looking for. So impressed with the recyclable packaging too and no horrible plastic tape. The packaging was so pretty I didn't want to throw it away. I will definitely be using your company again. Thanks so much and keep up the good work.' - 23 March 2016
'Just received my two cables with plugs and light sockets. What a fantastic service - lovely product and smart packaging. Thank you (from one who doesn't praise often)!' - 23 March 2016
'I've placed 3 or 4 orders with you and I have to say every aspect of your service and the attention to detail you give to every aspect of your despatch is faultless. I wish your company every success.' - 26 February 2016
'I have received the moleskine I order in the post today and it is beautiful. I could not be more happy with it, it is finished so elegantly and precise, it's the perfect present I hoped it would be.' - 3 February 2016
'I just wanted to say ‘thank you’ for dealing with my problem in such an efficient, professional and very friendly way. I was so impressed. The replacement ring was delivered this morning and was just the job.' - 3 February 2016
'We got our cables and some rather cool individual bits to build our own centre light and some galvanised coolicon shades. We love them all, thank you and the service has been fantastic and very friendly :):) happy customers!! We have been recommending you!' - 19 November
'Can I just say thank you for being so helpful and responsive. Really excellent customer service. We do a lot of restaurant projects and generally always source our lighting from the UK so hopefully we will be sending more business your way in the future.' - 13 November
'I’m very impressed with the new ranges you’re bringing out and excited to see that you’ve made it on to the telly! Exceptional service as ever so thanks, we will keep recommending you to clients!' - 3 November 2015
'Arrived yesterday. Fantastic quality. We'll certainly be ordering more from you soon. Many thanks for the great service.' - 25 October 2015
'I'd just like to say how pleased I was with my order! Such great service, it was very easy to order on the site and arrived so quickly! I particularly like the lovely wrapping and was such an ideal gift. The quality of the sketchbook itself was also very good and I thought the price was excellent for what I received! I will certainly be ordering one of these for myself!' - 6 August 2015
'Thanks so much for your brilliant service. I ordered an embossed notebook yesterday and it arrived first thing this morning. So quick, so nicely done, so beautifully presented. Great service and product.' - 23 July 2015
'I never imagined it would be so easy to change my mind and re-order a bespoke product but your service has been impeccable and of course our final pendants are superb.' - 22 June 2015
'This is by far the best customer service I have ever received!' - 1 June 2015
'Thank you so much for all your support, it all means a great deal. This just shows what a brilliant straight-talking company you are, you do what you say on the tin and more! The fact that you go above and beyond what you state is a great credit to you as so many organisations overstate and over emphasise what they do and yet do not deliver on key points which is why people loose faith in them.' - 30 May 2015
'Can I add to your feedback section, as I have to agree with all the comments, that this was simply the best customer experience i've ever had ordering on line... what a brilliant site, and fantastic service.. thank you' - 8 April 2015
'Just received the galvanised conduit and accessories I ordered yesterday. The product and packaging are first rate and beautifully designed, but I have to say the ordering and delivery experience was the best I have ever experienced. Not only was it free for next day delivery, but I was constantly updated via email and text and delivered exactly when it was due. A superb experience all round - thanks!' - 27 March 2015
'I was thrilled with the beautiful bulbs, the care you took to pack them right down to the recycled cardboard business card. Well done on all of it !' - 20 March 2015
'I just wanted to say thanks for such superb service - I put in my order yesterday morning and it has already arrived! I would say that's fantastic!' - 14 March 2015
'Our Eco-LED bulbs and fittings have arrived and wired in. We're very pleased with the bulbs. Not only are they very smart but clever too.' - 1 December 2014
'I received my Maria Banjo wall lights on Wednesday and they are beautiful in design and quality. I can honestly say I don't do feedback / reviews but on this occasion I felt I needed to. What a fabulous product and service.' - 27 November 2014
'LOVE getting stuff from you guys- all real people with solutions not problems!!!' - 6 November 2014
'How lovely you are! Have to say you are the most helpful person I have come across!' - 6 November 2014
'I just want to thank you for the flex – it was a very small order but a delight to receive, so beautifully presented, just like the olden days in brown paper and done with such care! The flex was unkinked and the ends sealed to prevent fraying all much appreciated – would you like to do my Xmas wrapping for me – i’m rubbish at it?' - 5 November 2014
'Just received the cable, awesome packaging and brand identity! Simple and efficient, my designer colleagues loved it!' - 17 September 2014
'Thanks so much. The books arrived this morning and they were go gorgeously packaged I couldn't bring myself to open them up and sneak a peek before giving them to their respective recipients. Keep up the great work!' - 12 September 2014
'I have just installed a banjo light that I purchased a couple of months ago (don't ask). You were kind enough to include 3 x WAGO clips. I had never used them before and will now use them forever! Thank you for including them. Inspired customer service.' - 11 September 2014
'Wanted to let you know that I have received my order and completely over the moon. I couldn't believe it arrived so quickly, was very well packed and so pleased with the quality of your products - will definitely be ordering again! Thank you!!' - 1 September 2014
'That is extraordinary customer service: many thanks. I think your website (and the supporting customer service is first rate).' - 26 August 2014
'I'm tempted to order something from you on a daily basis as opening the parcel has a kind of Christmassy feel!' - 21 August 2014
Just wanted to let you know that the notebooks arrived this morning precisely on time. I purchased them as a gift for my daughter and wanted to let you know how delighted we both are with them. Many thanks for being a company that delivers exactly what you promise!' - 8 August 2014
'Thanks for an excellent and impressively rapid service! These Moleskines were exactly what I was after, and the debossing videos were an excellent touch!' - 29 July 2014
'Received this morning - it was if I was receiving a present from myself! Beautifully packaged and a lovely experience all round - life would be a dream if every Internet purchase happened this way. Thanks again.' - 28 July 2014
'HURRAH HURRAH HURRAH!!! My Moleskine has just arrived and I've also just followed the link to the video, wonderful idea! Thank you so very much, I will certainly be getting these as gifts for friends in the future. PS Love the packaging too.' - 17 July 2014
'I am stunned, this is the most amazing customer service in the world ever! I am so so so impressed.' - 9 July 2014
'Ooooohh my gorgeous new prelogram address book (and personalised note book but that's a gift so ssshhhh) came today with a strip of this print [Tour De France Art Prints] around it! I wondered what it was! Fantastic goods, super quick posting and terrifically wrapped! A very happy customer! x' - 28 June 2014
'Thank you @urbancottageind! Best online customer service I've ever had!! You made my day! XX' - 27 June 2014
'I am really impressed with the speed you guys work, your brilliantly fast customer service and the great value for Moleskine products'. - 26 June 2014
'Thank you so much! You guys really rock, amazing service.. seriously!!' - 25 June 2014
'Just a note to say that I have been blown away by your service. I only ordered a filament light bulb but it arrived beautifully packaged in less than 24 hours. Very impressive. Thank you.' - 3 June 2014
'Amazing customer service from @urbancottageind Can't recommend this company enough!' - 23 May 2014
'I've just fitted my new speaker cables down at the studio, they are quite easily the most stylish part of my music set up!' - 14 May 2014
'Thank you for your speedy response, amazing service that you rarely see or receive in the uk any more.' - 22 April 2014
'I received all the goods today. Thank you. I must say they were the best and most well packaged goods I have ever come across. Not often you pay attention to the wrapping but this time I did and it was a pleasure to unwrap!' - 3 March 2014
'Just wanted to say, (and i don't often do this) but I have made 2 orders to make up my own lamps, but as a consumer, and in the design industry, whatever it is you are doing, keep on doing. The speed, quality of the simple products I have ordered, and your grass roots packaging, has been a joy. So simple with your own printing and packing, its not trying too hard. I kinda got a buzz both times opening as they felt like gifts. Maybe I'm fazed by perfect printing, I'm liking the fact you use a Corn flakes box for a business card. Wish you guys more success!' - 20 December 2013
'Thank you for my recent order. I just wanted to say how lovely you package your goods! It is so refreshing to see something done with care and pride even when it's only 3mtrs of flex!! I will have some more electrical projects for my husband in the future so you will be hearing from me soon.' - 27 November 2013
'LOVE your company, LOVE your packaging, LOVE your products, LOVE your videos – shared on ‘facebook’!! Thank you, beautiful *red cable* arrived today, all i can say – the spirit in me bows to the spirits in you.'
'Your website advises that you “love being contacted by email”. I’m not surprised. Your service is simply SUPERB!!! As you were to suggest yesterday morning when I placed the order, the requested woven cable should arrive with my wife and I today. It HAS! We made many attempts to obtain this cable locally but without success. One call to you and ....... Hey presto!'
'I want to begin by saying that your response is absolutely hands down the best ever customer service response I have EVER had the pleasure of receiving. Thank you. If only everyone I dealt with was so wonderful. It actually feels like I am dealing with a real, honest, genuine human being. Amazing to think they do exist in the world of e-commerce!'