Factorylux fabric cable ends

Twisted Lighting Cable | Untangling Standards & Compliance

Twisted lighting cable – two and three-core – from Factorylux and other manufacturers is widely available throughout the UK from a range of online and instore retailers. Although there’s an applicable harmonised British and European (BS EN) standard which covers the PVC insulated cable, there seems to be a discrepancy with the BS EN standard […]

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header of claim against DPD for damaged parcel

DPD Damaged Parcel | Successfully Claiming Compensation

Factorylux uses DPD for most UK deliveries and their staff – drivers and customer support team – are friendly, helpful and efficient. However, after a customer reported in October last year that a DPD driver had kicked a package down a hallway, we ran into problems with DPD’s executive desk and litigation department. The customer […]

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Front cover Trade Descriptions Act 1968

Origin Marking | Legal & Practical Issues

This is part one of a two-part post on the origin marking of products. It looks at why country of origin information is important, the law in the UK on origin marking, the possible legal consequences of making incorrect claims about the origin of products, and finally why origin marking is not as simple as it […]

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WEEE Regulations 2013 | Factorylux Compliance Information

The scope of the regulatory regime covering waste electrical and electronic equipment (WEEE) has widened over the last few years and is set to become more comprehensive. Here’s a quick overview of the key principles and how Factorylux meets its obligations in relation to WEEE. SHOP FACTORYLUX LIGHTING Background Electrical and electronic equipment (EEE) may […]

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Image Licensing | Factorylux & Prelogram

Here’s information about using words, images and video provided by or sourced from Urban Cottage Industries Ltd and our standard licensing agreement for images provided for publication. Licensing images and other content For images (and other content) online at urbancottageindustries.com, see here. For all other images, then our standard licensing terms are as follows. Image […]

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Front page of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

New Protections for Online Shoppers | Consumer Contracts Regulations 2013

Consumers gained important new rights when the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 became law on 13 June 2014. The Regulations implemented an EU Directive (2011/83/EU) to standardise trading rules across the EU and encourage consumer confidence and cross-border trade. The Regulations replace the Distance Selling Regulations for online contracts. The Regulations apply to […]

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Logos | Membership of Organisations

In an effort to keep our website looking clean, we decided not to include logos for organisations we’ve joined and which are important to us. However, here are three organisations we are members of, which are important to us, and which we think are good for our customers, our employees, our business and society. Lighting Industry […]

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